Here are answers to our most frequently asked questions. We know that every event is unique and so are your questions! If you have a question we haven’t answered here, please shoot us an email info@RentWander.com


How do curated rentals work?

Click {here} to find out how our rentals work and how to go about reserving items from our collection.

 

Where are you located? Can I come take a look at your collection?

Sure, we love to give tours of our collection. Our warehouse is located in Bellingham, WA. Click {here} to send us a note and schedule your free 1 hour consultation. We’ll show you our collection; you can touch feel and pull items to see how they look together. We’ll also go over your event and offer tips for other vendors, styling advice, and answer any questions you have.

 

Do you have a minimum?

Yes, we do have minimums. Standard delivery and white glove delivery require a $600 minimum order before delivery charges. Will-Call requires a $200 minimum order.

 

Do you require a deposit?

A non-refundable 50% retainer is required to reserve your items. Final payment is processed 30 days before your event via the credit card on file.

All orders also require a “picture perfect guarantee” fee equal to 10% of your order. This fee is non-refundable.

 

How far do you deliver?

We are based in Whatcom County and will deliver anywhere in Western Washington. Delivery starts at $150 and is based on how much you’ve rented and where your event is. Check out more on our delivery options {here}.

 

Do you allow pick up of rentals if we don’t want delivery?

No. The pieces in our collection are delicate and in order to prolong their life we have decided to only allow our professional delivery team to handle transportation going forward. If we add a larger collection of smaller items, like dishware, we will bring the will call option back.  Thank you for your understanding!

 

What happens if something gets lost or damaged?

We want every item we deliver to you to be “Picture Perfect” for your event. Every item is thoroughly inspected and cleaned after every use. We know that things happen beyond the usual wear and tear and want all of our customers to enjoy as near to a perfect experience as possible. So we have implemented our Picture Perfect Guarantee for a modest fee equal to ten percent (10%) of the total Rental Fee. It covers accidental damage like a child’s foot print on upholstery or particularly stubborn wax on a table top. This is not coverage for damage due to neglect or misuse (example: Rental Items left out in the rain uncovered and unprotected, nor does it waive liability for loss caused by abuse, vandalism, theft, unexplained disappearance, or shortages. All broken or damaged items must be saved and returned to Company for the waiver to apply.

We require a credit card on file for all orders at the time of reservation. For any items that are not returned or are returned damaged, we charge up to five times the rental rate in order to replace the item. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair and any time the item is out of our inventory.

 

What is styling and how much does it cost?

If you’re planning an event then most likely you have searched for some inspiration. Pinterest, blogs, magazines, etc. You know all of those perfect photos of stunning place settings, outdoor displays, and dessert tables? A stylist has put their special touch on them. Styling is putting together all of the details, ones you never would have thought of, for your picture perfect wedding, event, or photo shoot. It’s knowing that certain pieces will look great together, and knowing exactly where every last detail needs to be placed. We know you already have an idea of what you want your event to look and feel like. We can put together all of the pieces and details to make your vision a reality.

Our styling rates start at $150 per specialty area, once we meet to go over your vision and needs we can give you a full design proposal.

 

Do you collaborate on styled shoots?

Yes, we participate in a handful of collaborations throughout the year. Please check out our policies and submit a request to work with us {here}.

 

What are your rental policies?

Want to get to the nitty gritty? You can find all of our rental policies if you {click here}.